Description

Primary Care Service Line Director 
Rush University Medical Center
Chicago, IL

Rush University Medical Center, a nationally recognized clinical and academic institution and the teaching hospital for Rush Medical and Nursing Colleges, invites applications for the position of Primary Care Service Line Director.

The Primary Care Service Line Director serves as the physician lead of Rush's primary care service line, allocating 50% effort to administrative leadership and 50% to clinical practice. In this role, the Director will partner with the administrative Executive Director to set strategic direction, drive operational performance, and advance clinical excellence across the network. Leading a team of regional medical directors and working alongside dedicated administrative support, the service line leader will shape the future of primary care delivery at a major academic medical center.

Job Responsibilities

Strategic Leadership & Operations

• Lead the strategic planning process for the Service Line growth and operational initiatives --including clinical pathways and business priorities -- in collaboration with the service line administrative Executive Director, regional physician leaders, and departmental administration Establish and lead service line governance in partnership with the Executive Director, including a structure of regional medical directors that enables consistent escalation, delegated decision-making, and accountability across the network
• Manage key performance metrics, including volumes, patient satisfaction, and access
• Lead program development and implementation of new clinical services
• Assist in system integration of care across existing and future Rush-affiliated sites

Financial Management & Business Development

• Prepare and manage annual service line budget, in partnership with the administrative Executive Director
• Monitor financial performance and identify margin improvement opportunities, including growth, revenue enhancements, and cost reduction initiatives
• Oversee managed care activities and lead faculty recruitment process; partner with administrative executive director to develop financial models for revenue/activity projections

Quality & Compliance

• Ensure compliance with state/federal laws, accreditation standards, and regulatory requirements
• Develops and implements department & personnel policies & procedures that are consistent with medical center guidelines & meet HCFA, Joint Commission, and Corporate Compliance.
• Lead performance improvement activities and educational programs, monitor healthcare service quality, and coordinate risk minimization efforts
• Implement patient safety and quality assurance policies and procedures
• Assures that RUMC maintains a patient-centric focus by serving as a role model with consistent emphasis on patient and family relations, customer satisfaction, and clinical outcomes.

Team Leadership & Collaboration

• In partnership with the Executive Director, work closely with department Chairs and RUMC Strategic Planning in developing the annual board report, budgetary volume projections, and new strategic growth initiatives, including selection and implementation of new technology and recruitment of faculty
• Serve as the physician dyad partner with the Executive Director for the primary care service line, jointly owning service line strategy, performance, and culture - and directly overseeing a structure of regional medical directors who extend physician leadership across the network
• Establishes and maintains close working relationships with corporate compliance to ensure ongoing compliance with all state and federal requirements.
• Foster a positive work environment promoting open communication, independent thinking, and service excellence while taking an active role in performance improvement activities and implementation of educational programs.
• Interact with regional and national experts for the sharing of information, experience, practice, and research.
• Partner with Faculty & Provider Recruitment to attract and retain top-tier physicians and APPs.

Qualifications

• Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) required
• Board Certified in Family Medicine, Internal Medicine, Pediatrics, or Internal Medicine-Pediatrics  
• Current, unrestricted medical license (or eligibility) in Illinois
• Minimum 8 years progressive experience in a health system or academic medical center
• Minimum 2 years of people management experience
• Significant exposure to service lines across inpatient/outpatient settings preferred
• Demonstrated marketing capability, analytical skills, and business acumen
• Advanced Microsoft Office proficiency (Excel, Word, Access, PowerPoint)
• Strong communication, organization, and problem-solving abilities
• Excellent interpersonal skills and ability to work with physician leaders
• Capability to manage multiple concurrent projects independently and as part of a team

Rush University System for Health (Rush) is an academic health system whose mission is to improve the health of the individuals and the diverse communities it serves through the integration of outstanding patient care, education, research and community partnerships. 

Rush includes Rush University Medical Center, Rush University, Rush Copley Medical Center and Rush Oak Park Hospital, as well as numerous regional outpatient care facilities. Rush University, with more than 2,500 students, is a health sciences university that comprises Rush Medical College, the College of Nursing, and the College of Health Sciences. 

Rush is an elite medical community recognized yearly for excellence in patient care, medical discovery and clinical expertise. We are committed to fostering and sustaining a climate and culture wherein all staff, faculty, patients, and students thrive. Our continued pursuits have earned Rush University Medical Center the distinction of being on U.S. News & World Report's Best Hospitals Honor Roll for 2024-2025. This places the Medical Center amongst the top 50 of the more than 5,000 hospitals evaluated. U.S. News & World Report has also recognized eleven Rush programs amongst the nation's best, including top ten national rankings for neurology and neurosurgery and orthopedics. Rush University Medical Center has received Vizient's Quality Leadership Award, ranking second among 99 academic medical centers across the country. 

All three Rush hospitals have earned the LGBTQ Healthcare Equality Leader designation in the Healthcare Equality Index. Additionally, Rush has been named as one of the nation's "Best Place to Work for Disability Inclusion" for past six consecutive years. Our physicians, advanced practitioners, nurses and staff are the heartbeat of our health system's ongoing success. We know how important it is to recruit and retain exceptional staff and faculty to execute our mission. 

We're passionate about health equity: for the communities we serve, for our patients and for our employees. We know that the South and West Sides of Chicago have historically been underserved. As a result, there is a 16-year gap in the life expectancy of someone in Chicago's Loop versus someone in Chicago's West Side. As the largest employer on Chicago's West Side, we take it seriously that our institution can change this. As part of our Anchor Mission strategy, we hire, invest, buy and source, and volunteer locally. We've invested more than $6 million on the West Side since 2018, and that number continues to grow every year. And, of course, we continue to provide excellent patient care for everyone who comes to Rush.

Rush offers competitive total compensation that includes base pay, benefits, and other incentive programs for our employees. The total pay range shown reflects the wide range of factors that are considered in making compensation decisions including, but not limited to, knowledge and skills; relevant experience and training; education, certifications, and licensure; primary work location; and other business and organizational factors. This total pay range is for a full-time, 1.0 FTE employee, and includes any incentive payments that may be applicable to this role, as well as additional compensation such as sign-on and retention bonuses and relocation allowances. Opportunities for increased compensation based on exceeding productivity targets. We also offer a comprehensive benefits package.

Total Pay Range: $350,000 - $400,000

Rush offers exceptional rewards and benefits, learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Join Rush and become part of one of the nation's best healthcare systems. 

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.