Employer/Recruiter Support Center

If you need assistance or have any questions, please contact our Customer Support team by submitting an email here acpadvertising@acponline.org or calling us at 215-351-2444.

Customer service and support is provided by YourMembership, a leading career site technology provider. Their contact details are listed below, but in the meantime we have prepared a few frequently asked questions and answers to get you started with navigating the career pages of our site.

Registration and validation

In order to utilize the career site you must first register and create an employer account.

You may be prompted to validate your account. The validation process is simple. It takes up to 24 hours during regular business hours, and protects our users from spam. To have your account validated please provide a scanned image of your Business card, Company Letterhead, Business License, Trade Name Certificate, or other documentation that verifies your relationship to your organization. If you have any questions or concerns, please contact the Support Team at 215-351-2444 (Monday through Friday 9:00am – 5:00pm EST) or via email at acpadvertising@acponline.org.

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Trouble logging in

You must be a registered user to use the career site. If you are already registered, click the “Forgot your password or having trouble logging in?” link on the login page. Your log in information will be emailed to you.

Please note that this site is powered by YourMembership. You may be a registered user on another career site powered by YourMembership. Please try logging in with those credentials. If you are still having trouble, please call us at 215-351-2444.

If you're still having trouble, try opening the page in a private or incognito window
With private browsing, you can see the site without extensions and add-ons that may be interfering with the sites’s performance. If this resolves your issue, proceed with the following steps until the issue is resolved in standard browsing.

  • Clear your cache and cookies.
    An overloaded browser can cause problems with loading or formatting issues on a website, like missing images or buttons that don't respond when clicked. Try clearing your browser’s cache and cookies.
  • Update your browser.
    Features that are used by your browser can only work correctly if your browser is up to date and supported. Go to "What's My Browser" to check if you are using the latest version of your browser. That website will tell you what browser you’re using and which version. If you need to update your browser, there is a link for you to do so there.
  • Try a different web browser.
    Any up-to-date web browser should work, but we recommend Google Chrome or Firefox for the best experience. If you don't have permission to download on your work computer, contact your IT department to request they add it to your system.
  • Turn off any ad blockers.
    Turn off your ad blocker to avoid problems accessing certain pages.
  • Disable Browser extensions.
    Try disabling your browser extensions. These might be interfering with the site.
  • Reset your browser zoom settings.
    If you’re zoomed in or out it could affect the way the site displays. Use Ctrl + 0 (PC) or ? + 0 (Mac).

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What are cookies and why do they need to be enabled?

Our system requires cookies in order to function properly. A cookie is simply a small piece of text stored on your computer by your browser. They are used for authentication and storing your website preferences. You can check your browser settings to adjust and customize your preferences.

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If you have more questions send us a message or call us 215-351-2444 (Monday through Friday 9:00am - 5:00pm EST).